Claims

Claims process as smooth and as stress-free as possible

Claims

Fast, Reliable Support When You Need It Most

Gensure Equipment Insurance prides itself on providing an excellent claims service.

Phone for claims 24/7, 365 Days a Year on:

1300 021 415 

Or email claim to: Claimsnoticeaustralia@bhspecialty.com

Simple and Efficient

We’ve streamlined our claims process to reduce complexity and get you back to business faster.

Personalised Support

Our dedicated claims team is here to guide you every step of the way, ensuring your claim is handled with care and urgency.

Transparent and Fair

We believe in clear communication and fairness throughout the claims process. You’ll always know what’s happening and what to expect.

Gensure Support

How to Make a Claim

We know that the true value of insurance is realised at the time of a claim, which is why we are committed to making the process as smooth and stress-free as possible.

Contact

Reach out as soon as possible to start your claim.

Details

Our team will help you gather the required information to assess your claim.

Handled

We’ll manage the process and keep you informed every step of the way.

Early Claim Direction

In all instances, please note the following:

  • Never admit liability
    Never admit liability for a claim against you, even if you think you are at fault. To do so could result in the Insurer reducing or denying your claim.

  • Do not repair without consent
    Do not repair or replace damaged property without the Insurance Company’s consent, except for temporary emergency repairs.

  • Minimise further loss
    You must, wherever possible, minimise further loss or damage and secure the premises. You may need to engage an overnight security guard to protect remaining or undamaged goods if the premises cannot be secured immediately.

  • Retain property
    Always retain damaged property for inspection if necessary.

  • Report
    Please report malicious damage, vandalism, theft or lost property to the police and obtain a police report or report number.

  • Notify police for MVA
    Motor vehicle accidents should be reported to the police if appropriate and in accordance with current regulations and in any event when one or more people have been injured.

Need to claim online or by phone?

For all common plant and equipment damage or loss, lodge insurance claim online or call us 24/7/365 on 1300 021 415.

Get Started Today
Fixed. Simple. Comprehensive.

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