Contact Gensure
We’d love to hear
from you.
Contact Us
Get in Touch with Gensure
Whether you need more information about our insurance solutions, want to become a referrer, or have a claims inquiry, our team is here to help.
Email: info@gensure.com.au
Phone: 1800 407 551
Complete the form, and our team will get back to you as soon as possible.
Gensure Office
Level 4, 11 York Street SYDNEY NSW 2000
Complaints
What should I do if
I have a complaint?
Contact us and tell us about your complaint. We will try and resolve your complaint quickly and fairly.
If your complaint is not satisfactorily resolved within seven (7) days, please contact us in writing via email or on 1800 959 313.
Gensure Solutions is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved by us to your satisfaction, you have the right to refer the matter to AFCA.
AFCA can be contacted at: Postal Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
Ph | 1800 931 678
Fax | 03 9613 6399
Email | info@afca.org.au
Website | www.afca.org.au
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