Contact Gensure
If you can’t get in touch with your referring Finance Broker, Financier or Vendor please either fill in the ‘contact me’ form below or call us on 1800 959 811
What should I do if I have a complaint?
Contact us and tell us about your complaint. We will try and resolve your complaint quickly and fairly.
If your complaint is not satisfactorily resolved within seven (7) days, please contact us in writing via email or on 1800 959 313.
Gensure Solutions is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved by us to your satisfaction, you have the right to refer the matter to AFCA.
AFCA can be contacted at: Postal Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
Ph | 1800 931 678
Fax | 03 9613 6399
Email | info@afca.org.au
Website | www.afca.org.au
